Help & Support

We're here to help you with any questions or concerns

Help & Support Center

Welcome to our Help & Support Center. Find answers to common questions and get assistance with your stay.

Frequently Asked Questions

Reservations & Booking

How do I make a reservation?

You can make a reservation through our website, by calling our reservations team at +1 (555) 123-4567, or by visiting the hotel directly. Online booking is available 24/7 for your convenience.

Can I modify or cancel my reservation?

Yes, you can modify or cancel your reservation up to 24 hours before your check-in date without charge. Late cancellations may incur fees. Please contact our reservations team for assistance.

What is your check-in/check-out policy?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request and subject to availability.

Amenities & Services

What amenities are included?

All rooms include complimentary Wi-Fi, premium linens, 24/7 room service, fitness center access, and concierge services. Specific amenities may vary by room type.

Do you have a spa?

Yes, our full-service spa offers a range of treatments including massages, facials, and wellness therapies. Advance booking is recommended.

Is parking available?

Yes, we offer valet parking service. Self-parking options are also available. Parking fees may apply.

Dining & Room Service

What dining options do you have?

We feature multiple dining venues including our award-winning restaurant, casual café, and rooftop bar. Room service is available 24/7.

Do you accommodate dietary restrictions?

Absolutely. Our chefs can accommodate various dietary needs including vegetarian, vegan, gluten-free, and allergy-specific requirements. Please inform us when making your reservation.

Contact Information

General Inquiries

  • Phone: +1 (555) 123-4567
  • Email: info@peanechhotel.com
  • Address: 123 Luxury Avenue, Manhattan, NY 10001

Reservations

  • Phone: +1 (555) 123-4567
  • Email: reservations@peanechhotel.com
  • Hours: 24/7

Concierge Services

  • Phone: +1 (555) 123-4568
  • Email: concierge@peanechhotel.com
  • Hours: 6:00 AM - 12:00 AM

Events & Catering

  • Phone: +1 (555) 123-4569
  • Email: events@peanechhotel.com
  • Hours: Monday - Friday, 9:00 AM - 6:00 PM

Emergency Contact

For emergencies during your stay, please contact the front desk immediately or dial 911 for emergency services.

Feedback

We value your feedback and continuously strive to improve our services. Please share your experience with us:

  • Email: feedback@peanechhotel.com
  • Online: Leave a review on our website
  • Social Media: Connect with us on our social platforms

Business Hours

  • Front Desk: 24/7
  • Concierge: 6:00 AM - 12:00 AM
  • Fitness Center: 24/7
  • Spa: 9:00 AM - 9:00 PM
  • Restaurant: 6:00 AM - 11:00 PM
  • Bar: 4:00 PM - 2:00 AM

Call Us

+1 (555) 123-4567

Available 24/7

Email Us

info@peanechhotel.com

Response within 24 hours

Visit Us

123 Luxury Avenue

Manhattan, NY 10001